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Frequently Asked Questions (FAQs)
From where can a customer buy NOIO products? NOIO products are exclusively available online. You can shop our full range of high-quality men's and women's underwear, socks, and clothing at noio.com.tr
What is NOIO? NOIO is an online brand dedicated to offering curated, high-quality underwear, socks, and clothing for men and women. Our mission is to deliver luxury and comfort at prices accessible to everyone, ensuring you can enjoy sophistication in your everyday wardrobe.
Where do you ship your products from? Our products are shipped directly from our partnered suppliers located in various regions. This direct-to-customer model allows us to maintain competitive pricing.
What is the shipping time? Shipping times usually range from 1-3 days in Turkey and 6 to 14 days International, depending on the destination. Customs clearance, local delivery practices and holidays may affect delivery time.
How can I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this number on our "Track Order" page on noio.com.tr to receive real-time updates on your shipment.
What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other popular payment methods available in your region.
Is my payment information secure? Absolutely. We prioritize your security and employ advanced encryption and secure servers to protect all your sensitive information.
What is your return and refund policy? NOIO accepts to resolve the return/refund request sent to us within 3 days from the date the customer receives the item (as verified by online tracking). If the product is flawed, the print quality is poor, or the product you received is different from what was represented on our site, please contact us with photos/videos of the item and ensure:
- The item was purchased at noio.com.tr
- The shipping label on the package is readable
- The photos/videos clearly indicate the issue (eg, size label, actual measurements)
We will use this information to investigate a replacement and prevent future errors. Our customer service team will review your claim. If approved, we will provide a replacement free of charge.
Do you offer a money-back guarantee? Yes! If you're not satisfied with your purchase for any reason, contact us within 3 days of receiving the item, and we'll process a full refund after the product has been returned and inspected.
Are there any customs or import duties? Customs or import duties may be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel and vary from country to country. We recommend checking with your local customs office before ordering to avoid unexpected charges.
Can I change or cancel my order? Yes, you can change or cancel your order within 6 hours of placing it. Please contact our customer service team as soon as possible, and they will assist you.
How do I contact customer service? You can reach our dedicated customer service team via email at info@noio.com.tr. We aim to respond to all inquiries within 24-48 hours.
Do you offer any warranties on your products? Certain products come with a manufacturer's warranty. Details of these warranties can be found on the product pages. If you have any issues, please don't hesitate to contact us.
Why choose NOIO? NOIO stands at the intersection of luxury and accessibility. We curate high-quality, fashion-forward collections, ensuring every individual can experience premium style without the premium price. Our commitment to quality, ethical sourcing, and unparalleled customer experience makes NOIO the discerning choice for modern fashion enthusiasts.